Why am I being asked to provide a bank statement?

You may have been sent an email from our Payments team requesting you to provide us with a bank statement in order for us to process your withdrawal for you.

We will ask you for a bank statement if we are unable to send the full amount of your withdrawal to the payment method that you used to deposit. For example, a credit/debit card may have expired, or there may be technical restrictions on certain cards. When this happens, it's important that we validate the destination account to ensure that we are paying into the correct account.

If our payments team requests a statement by email, this will include a secure link to upload your documents. Once these have been verified, the payment will be processed.